32bd Privacy Policy — How We Handle Your Personal Data
This Privacy Policy explains what personal information 32bd collects from users in Bangladesh, how that information is used, and the steps we take to keep it secure. We are committed to handling your data with transparency and respect.
1. Introduction
32bd ("we", "us", or "our") operates the online casino and sportsbook platform accessible at 32bd.onl. This Privacy Policy applies to all users who access or use the 32bd platform, including visitors who browse without registering and registered account holders. By using 32bd, you consent to the data practices described in this Policy.
We take privacy seriously. The data we collect is limited to what is genuinely necessary to provide our services, verify your identity, process your transactions, and meet our compliance obligations. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this Policy without your explicit consent.
🔍 Privacy at a Glance
2. Information We Collect
1.1When you register for a 32bd account or use our services, we collect the following categories of personal information directly from you:
- Identity information: full name, date of birth, and a government-issued identification number where required for KYC verification.
- Contact information: active Bangladesh mobile number and, optionally, an email address used for account-related communications.
- Financial information: the mobile wallet number (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals. We do not store full payment card numbers.
- Account credentials: your chosen username and an encrypted hash of your password. We never store passwords in plain text.
1.2We also collect the following technical and behavioural data automatically when you use the 32bd platform:
- Device and network data: IP address, device type and model, operating system version, browser type and version, and mobile network operator (e.g. Grameenphone, Robi, Banglalink).
- Session data: login timestamps, session duration, pages and games accessed, bet amounts and outcomes, deposit and withdrawal history, and customer support interaction logs.
- Cookie and tracking data: session cookies, preference cookies, and analytics identifiers used to maintain your login state, remember your settings, and improve platform performance. See Section 7 for full details on cookies.
1.3We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have collected data from a user who has misrepresented their age, we will delete that data and close the associated account immediately.
3. How We Use Your Information
32bd uses the personal information we collect for the following purposes:
- Account management: creating, verifying, and administering your 32bd account, including processing KYC verification where required.
- Payment processing: facilitating deposits via bKash, Nagad, Rocket, and other supported payment channels, and processing withdrawal requests to your verified payment account.
- Service delivery: providing access to the games, sports betting markets, promotions, and other platform features you have chosen to use.
- Fraud prevention and security: monitoring account activity to detect and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
- Customer support: responding to your enquiries, resolving disputes, and providing assistance with account-related issues via live chat, email, or other support channels.
- Responsible gaming: using account activity data to identify patterns that may indicate problem gambling behaviour and to apply responsible gaming tools (deposit limits, time-outs, self-exclusion) where appropriate.
2.1We do not use your personal data for automated decision-making that produces legal or similarly significant effects without a human review process in place. We do not use your data for targeted advertising on third-party platforms.
4. Legal Basis for Processing
32bd processes your personal data on the following legal bases, depending on the specific purpose of the processing:
3.1Contractual necessity: processing your identity, contact, and financial data is necessary to fulfil the contract between you and 32bd — specifically, to create and manage your account and to process your deposits and withdrawals.
3.2Legal obligation: processing certain data (including identity verification and transaction records) is required to meet anti-money laundering (AML), know-your-customer (KYC), and other applicable regulatory obligations.
3.3Legitimate interests: processing device and session data for fraud prevention, platform security, and responsible gaming monitoring serves 32bd's legitimate interest in operating a secure and compliant service. This processing does not override your data protection rights.
5. Sharing Your Information
32bd does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:
- Payment processors: we share your payment account details (bKash number, Nagad number, etc.) with our payment processing partners solely for the purpose of executing your deposit and withdrawal transactions. These partners are contractually bound to handle your data securely and not to use it for any other purpose.
- Game providers: game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others may receive anonymised session identifiers to enable gameplay. These providers do not receive your name, mobile number, or payment details.
- Law enforcement and regulators: we may disclose your personal data to law enforcement agencies, government authorities, or regulators when required to do so by applicable law, court order, or regulatory direction. We will notify you of such disclosure where legally permissible.
- Fraud prevention services: anonymised or pseudonymised account activity data may be shared with fraud detection and AML compliance service providers to support our security monitoring obligations.
4.1We require all third parties who receive your personal data under the circumstances described above to maintain appropriate technical and organisational security measures and to use your data only for the specified purpose. We do not permit third-party recipients to use your data for their own marketing or commercial purposes.
6. Data Retention
5.132bd retains your personal data for as long as your account remains active and for a period thereafter as required to meet our legal, regulatory, and compliance obligations. For most categories of personal data, the standard post-closure retention period is five (5) years from the date of account closure, in line with standard AML record-keeping requirements.
5.2Technical and session data (IP logs, device identifiers, session logs) is retained for a shorter period of up to twelve (12) months from the date of collection, unless a specific investigation or compliance requirement necessitates longer retention.
5.3When the retention period for a given category of data expires, that data is securely deleted or irreversibly anonymised. You may request early deletion of your personal data by contacting 32bd support, subject to our right to retain data where required by law or for the resolution of outstanding disputes.
7. Your Privacy Rights
As a 32bd user, you have the following rights in relation to your personal data:
- Right of access: you may request a copy of the personal data 32bd holds about you, along with information about how it is being used.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
- Right of erasure: you may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: you may request that we limit how we use your personal data in certain circumstances, for example while a correction request is being investigated.
- Right to object: you may object to processing carried out on the basis of legitimate interests where you believe your rights and freedoms outweigh those interests.
6.1To exercise any of the above rights, contact 32bd support via live chat or by email. We will respond to all valid requests within 30 days. In some cases we may need to verify your identity before processing a rights request; this is to protect your data from unauthorised access by third parties.
8. Cookies and Tracking Technologies
7.132bd uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform effectively. Cookies are small text files stored on your device by your browser. We use the following categories of cookies: (a) Strictly necessary cookies — required for login sessions, account authentication, and platform security; (b) Functional cookies — used to remember your language preference and display settings; (c) Analytics cookies — used in aggregated, anonymised form to understand how users navigate the platform and to identify areas for improvement.
7.2Strictly necessary cookies cannot be disabled as they are essential to the functioning of the platform. You may disable functional and analytics cookies through your browser settings; however, doing so may affect your experience on 32bd — for example, your preferences may not be saved between sessions.
7.332bd does not use third-party advertising cookies or tracking pixels that share your behavioural data with external advertising networks. Our analytics data is processed internally and is not shared with third-party marketing platforms.
9. Data Security
8.132bd implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account credentials, role-based access controls limiting which staff members can view personal data, and regular security reviews of our platform infrastructure.
8.2While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure: use a strong, unique password for your 32bd account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.
8.3In the event of a data breach that is likely to result in a risk to your rights and freedoms, 32bd will notify affected users without undue delay and will take all necessary steps to contain the breach, assess its scope, and mitigate any resulting harm.
10. Children's Privacy
32bd is strictly an adult platform. We do not knowingly collect, use, or retain personal data from any individual under the age of 21. Registration on 32bd requires users to confirm that they are 21 years of age or older. If a parent or guardian believes that their child has provided personal information to 32bd, they should contact our support team immediately at [email protected]. Upon confirmation, we will delete all associated data and close the account without delay.
11. Changes to This Privacy Policy
10.132bd reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date shown at the top of this page. Where practicable, we will also notify registered users of significant changes via account notification or the contact details held on their account.
10.2Your continued use of 32bd after a revised Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Policy, you should stop using 32bd and may request account closure by contacting our support team.
12. Contact and Privacy Enquiries
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 32bd has handled your personal information, please contact our support team. We aim to resolve all privacy enquiries promptly, fairly, and confidentially.
Email: [email protected]
Explore 32bd Securely
Your data is protected. Enjoy cricket betting, live casino, and slots on Bangladesh's trusted platform — securely and responsibly.